Shipping/Return/Cancellation

SHIPPING POLICY

At Prathaa, we take great care in delivering your products and partner only with reputed national couriers.

Our courier partners deliver shipments between Monday and Saturday, from 10 am to 7 pm. processing of the shipment takes 5 to 7 working days. Please note that working days exclude public holidays, Saturdays, and Sundays. Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

Once your package ships, we will email you the tracking information.

International courier charges start from INR 2900.This is charged on actual based on weight and location.

RETURN POLICY

Prathaa ensures that every product you purchase meets the highest quality standards through stringent quality checks.

Returns are accepted only for size mismatches. We will happily replace them within 5 days of purchase with the original bill presented. However, you must inform us within 48 hours of receiving the product by emailing hello@prathaa.in

All products must be returned unused, undamaged, unwashed, and in saleable condition, with original packaging and intact labels or seals. Accessories and gifts included with the product must also be returned.

The product will be replaced with the correct size (if available) or a credit note will be issued for one-time use, valid for 1.5 months. Cash refunds are not available.

Management reserves the right to accept or reject return requests.

CANCELLATIONS

We accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment has left our warehouse.

To cancel or change your order, please email us with your order details at hello@prathaa.in