At Prathaa, we take great care in delivering your products to you, and we partner only with reputed national couriers.
Our courier partners will be able to deliver the shipment to you between Monday and Saturday: 9am to 7pm. Processing of the shipment will take 5 to 7 working days .Working days exclude public holidays, Saturdays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
As soon as your package ships, we will email you your package tracking information.
International courier charges up to maximum INR 2900.
Prathaa strives to ensure that every product you purchase is of the highest quality through stringent quality checks.
Return is considered only on the basis of size mismatch, we will be happy to replace them within 5 days of purchase on presentation of the original bill. However, the communication is to be done to us within 24 hours of receipt of the product. Please send an email to firstname.lastname@example.org.
All products should be returned in unused, undamaged, unwashed and in saleable condition, should be retained in its original packaging with any label or seal intact. Accessories and gifts (if any) given with the product shall also be returned.
The product will be replaced with correct size of the customer(if available) or credit note is issued for one time use and is valid for 1.5 months. Cash refunds shall not be entertained.
Management reserves the right to accept or reject the return of products request.
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery.
How to cancel/change order
You can cancel or change your order by writing us an email with your order details.
Email id: email@example.com