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Shipping/Return/Cancellation

At Prathaa – Weaving Traditions, every piece is thoughtfully handcrafted for you. We want your shopping journey with us to feel as special as the garment you receive. Here’s everything you need to know about our shipping, returns, and cancellations:

Shipping Policy
We take great care in delivering your Prathaa pieces and partner only with reputed, trusted courier services.

Delivery Window: Our courier partners deliver between Monday–Saturday, 10 am – 7 pm (excluding public holidays).

Processing Time: Each order is processed and shipped within 7–10 business days. This time allows us to freshly craft and carefully finish your garment so you never receive old stock — only a piece made with 100% quality and care.

Urgent Requests: Need your order sooner? Drop us a note at +91 9082340500 or team@prathaa.in with your order number, and we’ll do our best to help.

Tracking: Once your order ships, you’ll receive an email with tracking details.

International Orders: Shipping charges are calculated at checkout based on location and weight.

Note: While we strive to deliver on time, delays may occasionally happen due to weather, courier disruptions, or customs procedures. Thank you for your understanding.

Return & Exchange Policy
Your satisfaction is at the heart of everything we do. If your Prathaa piece doesn’t feel perfect, we’ll do our best to make it right.

Eligibility for Returns:
Items must be returned within 5 days of delivery.

Items should be unworn, unwashed, and in original condition, with all tags intact.

Non-Returnable Items:

  • Sale items
  • Gift cards
  • Personalized or custom-made items

How to Return/Exchange:
Contact us at +91 9082340500 (Call/WhatsApp) to initiate a return.

Share your order number, the item(s) you’d like to exchange, the reason, and your preferred size/style (a screenshot helps).

Ship the item(s) back to the address provided by our team. We recommend using a trackable courier.

Credit Notes:
Once we receive and inspect the return, we’ll issue a credit note with a coupon code, valid for 3 months.

Shipping costs are non-refundable, and return shipping is borne by the customer (except in cases of damaged/incorrect items).

Exchanges:
Eligible for size or color changes (subject to availability).

Processed within 7–10 business days of receiving the returned item.

Damaged or Incorrect Items:
Please contact us within 48 hours of receiving your order.

Share your order number, details, and clear photos/videos while opening the package.

We’ll arrange a replacement or issue a credit note immediately.

Cancellations
We understand plans change.

Orders can be changed or canceled anytime before shipping.

Once your order has been dispatched, we are unable to cancel it.

To cancel or modify your order, simply whatsapp on +91 9082340500 or email us at team@prathaa.in with your order details.

We’re Here for You
If you have any questions, feel free to reach out:
📧 team@prathaa.in
📞 +91 9082340500

Thank you for choosing Prathaa. Every piece you buy helps sustain weaver families, preserve heritage weaves, and create a positive impact on the environment. 🌿💛