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Frequently Asked Questions
Have Questions? We’re Here to Help.
At Prathaa, every piece we create carries a story — and we know you may have a few questions about how to bring that story home. Whether you’re shopping from India or anywhere around the world, we’ve answered some of the most common questions about our handloom clothing, international shipping, payments, and more.
If you can’t find what you’re looking for, don’t hesitate to contact us — we’re just an email or WhatsApp away, always happy to assist.
The Brand FAQs: Prathaa (tradition) celebrates exquisite handcrafted fabrics from India's textile heritage. We believe in nurturing and preserving the Art and Weaves of India to create contemporary fusion fashion that is easy-to-wear, distinctive, and appealing. Prathaa stands out for its use of handloom weaves of India and design touches, showcasing fabrics in a unique way. We embody the modern urban woman who embraces change and innovation while honouring her rich historical inheritance. Our designs aim to translate the honesty and hard work of Indian artisans into modern, edgy and sustainable clothes that celebrate color, cut, and quirkiness. We seek to honour the craftsmanship of weavers and offer clothes that provide comfort and solace. Prathaa approaches business ethics with a steadfast commitment to integrity, transparency, and responsibility. Our approach is rooted in a strong commitment to doing the right things, fostering trust and credibility, and building long-term relationships with stakeholders based on mutual respect and integrity.
International Shipping: Yes! We offer worldwide shipping so you can experience Prathaa’s handloom clothing no matter where you are. Shipping charges depend on your destination and order weight. The fee will appear at checkout before you confirm your purchase. We dispatch orders within 3–5 business days. Delivery usually takes 7–10 business days, depending on your location. Please allow additional time during holidays or unforeseen delays. We accept major credit/debit cards, UPI and net banking for international payments. Some countries may charge customs duties, taxes, or import fees, which are the customer’s responsibility. Please check with your local customs office for details. Yes — once shipped, you’ll receive a tracking number by email so you can follow your order’s journey. We currently don’t accept returns or exchanges on international orders unless the item is defective or damaged. Read our Return Policy for full details. Yes! If you’d like custom stitching, sizing, or minor adjustments, please reach out before placing your order number at team@prathaa.in or WhatsApp us at +91-9082340500. Our store is based in India, and the base currency is set to INR. While you may see prices in other currencies while browsing (for your convenience), Shopify automatically converts all prices back to INR at checkout, as per its standard checkout behavior.
Domestic Shipping: We usually ship within 3–5 business days, and delivery within India typically takes 3-5 business days after dispatch. We accept returns or exchanges for eligible items within 7 days of delivery. Please read our full Return Policy for details. We accept major credit/debit cards, UPI and net banking.
Return Policy: We entertain exchanges in case of Size exchange or any damage in the product received. We send the correct product or a credit note will be issued against the purchase for one-time use, valid for 3 months. Cash refunds are not available. However, exchange/return of the product is valid only within 5-7 working days from the date of product received. You must inform us within 48 hours of receiving the product by emailing at hello@prathaa.in or message us on WhatsApp at +91 9082340500 to initiate the return process. All products must be returned unused, undamaged, unwashed, and in saleable condition, with original packaging and intact labels or seals. Accessories and gifts included with the product must also be returned.
Cancellations: Yes, we accept order cancellation requests only in case of COD, at any time before we ship your order. In case of pre-paid orders, we issue a credit note of the amount paid which is valid for 3 months. Unfortunately, we cannot cancel orders once the shipment has left our warehouse. To cancel or change your order, please email us with your order details at hello@prathaa.in or message us on WhatsApp at +91 9082340500.
Terms and Conditions: Our general terms and conditions govern the offer and sale of products on our website. These terms outline the responsibilities and rights of both parties involved in the transaction. No, registration is not mandatory to use our website. However, certain areas may require registration for access. Any material sent or posted on the website is considered non-proprietary and non-confidential. We reserve the right to copy, disclose, or use such material for any purpose, excluding personal information covered under our privacy policy. The provision of a link to a third-party website does not imply endorsement. Visitors access linked websites at their own risk. Our products primarily use handwoven and handmade raw materials, resulting in subtle differences in color, prints, and texture from what is seen in visuals. These differences contribute to the beauty of our products. For our products, we recommend dry cleaning only for the first two washes to maintain their quality.