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Frequently Asked Questions

Weaving Answers, Not Threads

At Prathaa, every piece we create carries a story — and we know you may have a few questions about how to bring that story home. Whether you’re shopping from India or anywhere around the world, we’ve answered some of the most common questions about our handloom clothing, international shipping, payments, and more.

If you can’t find what you’re looking for, don’t hesitate to contact us — we’re just an email or WhatsApp away, always happy to assist.

Shipping

06 questions

We usually ship within 1–3 business days, and delivery within India typically takes 1-3 business days after dispatch.

Please allow additional time during holidays or unforeseen delays.

Yes! We offer worldwide shipping so you can experience Prathaa’s handloom clothing no matter where you are.

Shipping charges depend on your destination and order weight. The fee will appear at checkout before you confirm your purchase.

We dispatch international orders within 3–5 business days. Delivery usually takes 10–15 business days, depending on your location. Please allow additional time during holidays or unforeseen delays.

Some countries may charge customs duties, taxes, or import fees, which are the customer’s responsibility. Please check with your local customs office for details.

Yes — once shipped, you’ll receive a tracking number by email so you can follow your order’s journey.

Returns

04 questions

We accept exchanges in case of size issues or damage in the product received. We will either send the correct product, or issue a credit note against the purchase for one-time use, valid for 3 months.

Cash refunds are not available. Exchange or return is valid only within 5–7 working days from the date the product is received.

You must inform us within 48 hours of receiving the product by emailing team@prathaa.in or messaging us on WhatsApp at +91 9082340500 to initiate the return process.

All products must be returned unused, undamaged, unwashed, and in saleable condition, with original packaging and intact labels or seals. Accessories and gifts included with the product must also be returned.

We currently don't accept returns or exchanges on international orders, unless the item is defective or damaged.

Orders

04 questions

Yes — for COD orders, we accept cancellation requests anytime before we ship.

For pre-paid orders, we issue a credit note for the amount paid, valid for 3 months.

Unfortunately, we cannot cancel orders once the shipment has left our warehouse.

To cancel or change your order, please email us with your order details at team@prathaa.in or message us on WhatsApp at +91 9082340500.

Yes. For custom stitching, sizing, or minor adjustments, please reach out before placing your order at team@prathaa.in or WhatsApp +91 9082340500.

Payments

02 questions

We accept major credit and debit cards, UPI, and net banking — for both domestic and international payments.

Our store is based in India and our base currency is set to INR. While you may see prices in other currencies as you browse (for your convenience), Shopify automatically converts all prices back to INR at checkout, as per its standard checkout behaviour.

The Craft

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Prathaa (tradition) celebrates exquisite handcrafted fabrics from India's textile heritage. We believe in nurturing and preserving the Art and Weaves of India to create contemporary fusion fashion that is easy-to-wear, distinctive, and appealing.

Prathaa stands out for its use of handloom weaves of India and design touches, showcasing fabrics in a unique way. We embody the modern urban woman who embraces change and innovation while honouring her rich historical inheritance.

Our designs aim to translate the honesty and hard work of Indian artisans into modern, edgy and sustainable clothes that celebrate color, cut, and quirkiness. We seek to honour the craftsmanship of weavers and offer clothes that provide comfort and solace.

With steadfast commitment to integrity, transparency, and responsibility. Our approach is rooted in doing the right thing, fostering trust and credibility, and building long-term relationships with stakeholders based on mutual respect.

Handloom Fabric

  • Slight natural irregularities in weave
  • Breathable, soft feel
  • Small-batch, artisan-made
  • Eco-friendly, low energy use

Power Loom Fabric

  • Perfectly uniform texture
  • Machine-produced at scale
  • Higher energy consumption

Authentic handloom is crafted on traditional looms by skilled artisans. The most reliable way to ensure authenticity is to buy from reputed, transparent brands.

When you buy from Prathaa, you receive garments made from artisan-woven handloom fabrics, sourced responsibly and produced in small batches. Each piece reflects the natural character of handloom — gentle irregularities and breathable texture — which are signs of genuine craftsmanship.

We work directly with weavers and artisan communities, ensuring ethical sourcing, quality checks, and honest representation of materials.

Sustainable fashion focuses on creating clothing with lower environmental impact, ethical production practices, and long-lasting quality—unlike regular fashion, which often prioritises speed and volume.

Sustainable fashion brands like Prathaa aim to balance modern design with responsible sourcing, using eco-friendly materials, handloom textiles, and small-batch production to reduce waste and carbon footprint. By supporting artisans, minimising harmful chemicals, and encouraging mindful consumption, sustainable fashion promotes clothing that is better for the planet, people, and everyday wear.

Fit & Care

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At Prathaa, our handloom cotton clothing is designed with accurate sizing and modern tailoring keeping close watch on the Fit and Fall. Each piece undergoes fit and wash testing, quality checks to ensure comfortable fit, minimal shrinkage, breathability, and long-lasting shape, while natural fabric weave and print variations highlight the authenticity and beauty of handloom.

Every Prathaa handwoven cotton garment is pre-washed and quality tested. With the right care, your handloom cotton clothing will retain its breathability, colour, and softness and age beautifully over time.

• Dry clean for the first 1–2 washes to help set colours
• Hand wash only when washing at home
• Wash separately in cold water with a mild detergent
• Do not soak or bleach
• Air dry in shade; avoid direct sunlight
• Iron on low to medium heat, preferably on the reverse side

The gentle irregularities of handwoven, naturally dyed fabrics are a mark of authentic craftsmanship. A little extra care ensures your garment lasts longer and feels better with every wear.

Yes. Organic cotton is gentle, breathable, and free from harsh chemicals, making it suitable for sensitive skin. Prathaa’s thoughtfully sourced cotton fabrics are pre-washed and quality tested for everyday comfort.

Our garments are made using age-old handloom and artisanal methods.
Slight irregularities in weave or print are inherent to this craft and celebrate the authenticity of handmade textiles.
These are not flaws, but the beauty of true handmade craftsmanship

We make every effort to capture our garments as accurately as possible. However, slight colour variations may occur due to studio lighting during photography, and differences in screen settings, display resolution, or device models. Natural dyes and handloom fabrics also reflect light beautifully in different ways.